Want to save money on your phone bills? Get fair, unbiased advice in a language you understand
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About ToucanTalk’s Service.
Main Features
No connection charges
no minimum call charges with no minimum monthly spend
no equipment to install
no codes to dial, (service via carrier pre select)
no long-term contract
no set-up fee
Online billing and account management
Just major savings on your phone calls
Sorry, The best buy is currently not available.
Free calls at any time between ToucanTalk customers!
Calls automatically barred to premium rate numbers. (You can ask for this service to be removed from your account).
Who is ToucanTalk?
ToucanTalk is the name for a new range of consumer phone services, powered by major global telecoms provider IDT.
IDT has been in the telecoms business since 1990 and in Europe since 1998, so you know you're dealing with an established company.
They are now offering our residential customers the chance to access their high quality telecoms services at extremely competitive rates.
Do I need to have a BT phone line to use ToucanTalk?
Yes, unfortunately the offer is not yet available to cable customers.
When I dial 1471, then press 3 to call the other party back, does that call go via Toucan or BT?
The call is routed via Toucan.
How do reverse-charge calls work with ToucanTalk?
The operator doesn't know what service the called customer has. The reverse charge will be billed by BT and appear on your BT bill.
BT Services that still work with Toucan's Service
Choose To Refuse service
Anonymous Call Rejection service
Answer 1571 or BT Call Minder
What about my line rental?
Your ToucanTalk bill covers the cost of your calls. You will also be sent a separate bill from BT, for your line rental
You will receive a high level of customer service
The Toucan Customer Service Department is open 24 hours a day, 7 days a week. In addition, their monthly bills are fully itemised so you can see exactly what calls you've made.
Can I switch call plans?
Of course — any time you want the change is effective the next working day.
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