BT phone line

Don't have a BT phone line? Need an extra phone line? BT will waive the connection charge when you get a triple-play package (www.bt.com/packages), saving you £127.99.

BT will reduce the connection charge to £0 if you get calls, broadband and BT Vision - this only works for triple-play packages.

Otherwise, a one-off £127.99 connection charge may apply. This usually is the case when there's no suitable BT line available in your property, no dialling tone on the line, or if you have been disconnected in the past for non-payment. However, it's likely you won't need to pay the charge if your home has had a telephone service from BT in the recent past, the wiring and socket is undamaged and you can hear a dialling tone on the line.

If a completely new phone line needs to be installed, BT will usually take up to 16 working days, subject to an engineer's visit and availability. If you already have a working line and just need to be connected, it should only take around 4 working days.

Book an appointment with a BT engineer today to find out if your property qualifies for an exemption. BT will let you know before you complete your order, so you can always change your mind at no extra cost.

New phone line
frequently asked questions

	Be connected with BT within 4 to 16 working days depending on your line. Find out more »
	You can usually keep your phone number even if you're a cable customer
	No connection charge if you buy a BT broadband or TV bundle. Build your bundle on BT.com »

Second phone line
frequently asked questions

	Get an additional phone line with a new number
	All calls will be charged on the same Calling Plan as your main line and to the same BT bill
	An installation charge will simply be added to your next bill