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Get cheap line rental

By Seamour Rathore - seamour@consumerchoices.co.uk

If you’ve never switched home phone provider, now is the perfect time – you could save loads by signing up for paperless bills and paying by monthly direct debit. (Updated 15/12/09)

These days you don’t have to take your home phone line from BT (www.bt.com), there are plenty of alternatives available. Some even run their own networks like TalkTalk and Tiscali. You could also get a cable landline through Virgin Media (www.virginmedia.com).

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Save with a BT line

  • Get a new phone line with unlimited UK weekend calls
  • Up to 20Mb broadband plus wireless BT Home Hub
  • BT Vision digital TV with choice of 2 TV packs

Whatever option you're considering for your landline and line rental, you should check that your call charges will be lower under your new provider, too. Compare line rental charges for the best deals.

Line rental options

You don’t have to stay with BT, you can get line rental - as well as a call service - from other companies. As a result many suppliers have since lowered their line rental charges, so your bill may come down too.

Even if you get your line rental from a company other than BT, you can keep your existing phone number and you won't need an engineer to visit - switching really is that simple.

If you get your home phone via a cable landline from Virgin Media (www.virginmedia.com), you won’t be paying BT as you won't be using its copper wire network.

Virgin Media has its own network of cables laid across Britain. However Virgin Media doesn’t list its line rental separately, the cost is included in your package cost, so it’s not as easy to compare their line rental with other suppliers. If you don't have a cable connection at your house, you will need to get that set-up.

Telephone line rental costs

All phone line providers (except Virgin Media) use copper wire (ADSL) lines. Recent years have seen a host of competitor companies spring up in the home phone market offering cheaper line rental and often more competitive call charges.

Use the table below to compare line rental costs:

Several companies now offer free call charges - within a monthly package - if you sign a contract for their line rental. Primus Saver offers one of the cheapest deals at £9.15 a month, which includes free calls at the evenings and weekends to UK landlines.

With many companies, you can make further savings by bundling your broadband and home phone services. Look at your complete range of options using our home phone price comparison service.

The future for line rental

Many people have landlines in order to get broadband, but you currently can’t get broadband-only packages unless you have cable. In the US however, you can purchase pure broadband without a home phone connection, known as "naked ADSL."

Communications regulator Ofcom allows suppliers to choose whether or not they want to offer this service and as yet in the UK, none do. However, naked ADSL could have a massive impact on the future of line rental.

There has also been a rise in mobile broadband recently, which is totally separate from your home telephone line. To find out more read our guide to mobile broadband.

Line rental - top tips

You shouldn’t switch to a new home phone provider just because they have cheaper line rental as the most you will save is around £3 a month. However, combined with the cheaper call charges offered by many companies, you can make huge savings. Check out our best buy tables for a quick idea of who offers the most competitive home phone price packages.

Also, if you don’t already pay by direct debit and are able to, you should definitely do so as this can save you as much as £5 a month with some suppliers. And find out if your provider offers paperless billing, as it’s good for the environment and will usually earn you a discount too.

Think about the kind of calls that you make, how long they are and where they’re to. If you only have a phone line for your broadband connection then maybe moving to Virgin Media would be a good idea - they also offer free digital TV with some phone packages.

If on the other hand you make daily calls abroad, then one option is to go for a provider who offers cheap line rental and low international rates such as 24Talk (www.24talk.com) or Tiscali (www.tiscali.co.uk).

You should also look into making international calls over the internet, this is known as Voice over Internet Protocol (VoIP) .

Keeping your needs in mind and thinking about the way that you use you telephone is the best way to guarantee that you get the best value deal.

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Comments

Another hidden cost of some of the cheaper providers is the charge for 'caller display'.
BT provide 'caller display' at no charge.
The Post Office, for example, charge £1.75/month for this.
- Feb 10 2010 9:10PM
Steve, Ashbourne, UK

Help,have just signed up with Primus for landline and calls(less than 7 days ago) but don't fancy their bundled broadband package(price). Can I get another broadband provider to supply my Primus landline or do all broadband providers insist on the customer paying for the landline as well as broadband provision? cannot find this info on any site with FAQ's on this matter. - Feb 9 2010 12:35PM
robert welch, perth,scotland

You have to pay BT if the dfault is within your property but beware of other companies offering line rental. When my line was damaged outside my flat Tiscali refused to send an engineer to fix it without giving any reason. I managed to get a helpful lady at BT to send out an engineer to do it even though they did not have to as it wasn't their line. I was changed nothing for this.. - Feb 4 2010 12:17AM
Don't get your line rental transferred from BT. I did that with Tiscali and now I can't change to a cheaper ISP. I would have to transfer my line back to BT and take one of their very expensive broadband deals for a minimum of a year before I could change again to a cheaper service. What a con. - Feb 4 2010 12:14AM
I have recently moved from BT because of the issues with billing, i too got charge £100 for an engineer to tell me that the problem was my wiring in the socket!!! They told me that if the fault is within my property i am responsible. I did argue that i am not to blame for age getting to the wres in the socket that they fitted. Still like you all say, they must be making millions doing this.
I have move to lotus telecom, http:www/lotustelecom.co.uk, they seem pretty good. I get Broadband, all my calls and line rental for around £20.
- Feb 1 2010 10:35AM
BT charged us TWO rental charges in June so as to go to payment in advance as against in arrears. As the rental charge continued on the same date uninterrupted they have taken this extra cash that we don't get back until subcription ceases. This must have made them millions! - Oct 14 2009 2:58PM
Alan Walton, Leicester, UK

Found the above helpful but can you help with this question?

What service do you get for your 'line rental charge' from BT? I have searched the internet and can nowhere find what each party is contracted to do.

My query is prompted by a neighbour who is being charged over £100 for an engineer to fix a line fault. I thought faults were repaired as part of the line rental charge but apparently not.
- Jul 14 2009 10:31AM
Eric Graham, Devon, England.