What you need
- The phone number to switch
- Your current home address
- Your bank details to set up a Direct Debit
The switching process
It takes less than two minutes to switch to YourCalls.net using Homephonechoices.co.uk:
- Firstly, fill in your details. Your privacy matters to us. Our privacy policy can be read here.
- You'll get a confirmation email and YourCalls.net will take care of the rest, including informing your current supplier.
- If you change your mind, there's a no-charge cooling-off period until activation.
- You'll be able to keep your current phone number in most cases.
Evening + Weekend Plan
Package cost is FREE per month
plus £9.99 monthly line rental *
12 months contract
Evening + Weekend Plan
This package bundles your home phone and line rental from YourCalls
Evening + Weekend Plan offers you unlimited number of inclusive calls to any local and national UK landline number (01, 02 or 03) during the evening and weekends only. You also can choose one Golden Destination providing an extra discount to a mobile network or international destination you call the most
The main features included with this package are golden destination, line rental and unlimited evening and weekends calls to UK landlines
| UK Local/National Call Rates | Description | Day | Evening | Weekend |
|---|---|---|---|---|
| Landline | Local | 3.00p | Free | Free |
| Landline | National | 3.00p | Free | Free |
| UK Mobile Call Rates | Description | Day | Evening | Weekend |
|---|---|---|---|---|
| Mobile | 3 Mobile | 14.00p | 8.00p | - |
| Mobile | O2 | 14.00p | 8.00p | - |
| Mobile | Orange | 14.00p | 8.00p | - |
| Mobile | T-Mobile | 14.00p | 8.00p | - |
| Mobile | Virgin Mobile | 14.00p | 8.00p | - |
| Mobile | Vodafone | 14.00p | 8.00p | - |
International call charges
| International Rates | Country | Day | Evening | Weekend |
|---|---|---|---|---|
| International Landline | United States | 3.30p | 3.30p | 3.30p |
| International Mobile | United States | 3.30p | 3.30p | 3.30p |
Call Features (Cost per month unless stated)
| Anonymous Caller Reject | £3.35 | Stop calls from withheld or anonymous numbers |
| Answer 1571 | Free | Listen and manage your voicemail messages |
| Call Barring | £1.50 | Prevent your phone from making specified outgoing calls |
| Call Divert | £1.50 | Choose to have calls diverted to another number anywhere |
| Call Waiting | £1.50 | Tells you when someone is trying to get through to you |
| Caller Display | £1.50 | See who is calling you before you answer |
| Choose to refuse | £3.35 | Stop unwanted or nuisance calls |
| Ring Back | Free | 30.6p per use |
| Telephone Preference Service | Free | Choose to register to have your number removed from unsolicited sales calls |
| Three Way Calling | £0.60 | Pay per use. Chat with two friends at the same time |
| Withhold Number | Free | Stop your number from showing to those you are calling |
Payment and Billing Options (Cost per month unless stated)
| Cheque | This form of payment is not currently accepted | |
| Credit Card | This form of payment is not currently accepted | |
| Direct Debit | Free | There is no additional charge to pay by Direct Debit. Payments must be made monthly in advance |
| Paper Billing | Is not available as part of this package, must manage your bills online (via Paper-free Billing) | |
| Paper-free Billing | Free | You will manage your account online and receive your bills via e-mail |
YourCalls.net
YourCalls.net is the online division of the Comms Factory Ltd, part of the OneBill group, which was established in 1999. The group now has over 40,000 customers, and has invested heavily in new telecoms technology. YourCalls.net was awarded the title of ?Fixed Service Provider of the Year?, by the Federation of Communication Services in 2007. YourCalls.net offers two call packages which can be personalised to match your needs, helping you save money on your home phone bills.
from 6 ratings
User ratings for YourCalls.net from the HomephoneChoices.co.uk 2010 Customer Satisfaction Survey
How do I switch providers?
Switching online is really easy - simply fill in your details and your new provider will take care of the rest. It will even tell your old provider that you are leaving. You'll receive an email or letter telling you the date of the switch, and from that date your phone service will be charged by the new provider. There will be no interruption to your service.
Does it cost money to switch providers?
No, the switch itself doesn't cost anything. However, if you are still in contract with your existing provider you may be charged an early termination fee, therefore it's important to make sure you are not in contract before proceeding with your switch.
How long does it take to switch?
The switch should take place within one to four weeks.
Will I still get 1471 and 1571 services?
Yes, these services will still be available with your new phone provider, though some providers do charge for these. Check the "Call features" tab for further details.
Will I still receive bills from BT?
Depending on which provider and package you choose, you may still receive a bill from BT for your line rental. Some providers offer line rental and call packages, while others offer calls-only. If you switch to a package that includes both, you'll no longer be billed by BT. If you choose a call-only package, BT will continue to bill you for line rental.
How can I pay my bills?
Most providers encourage you to pay by direct debit, either monthly or quarterly. Paying this way is far more convenient for you and the provider, and some providers will offer cheaper line rental or discounts for paying this way.
Will my phone number change?
No, however in some instances this cannot be guaranteed. You can contact your chosen provider after placing your order to double check and if necessary cancel your switch.
Will an engineer have to visit?
No, in most cases an engineer will not be required to visit your property. However if you require a new line to be installed this may be necessary. Should this be the case, your new provider will contact you to arrange this.
Will switching phone provider affect my broadband connection?
No, you will continue to be billed separately for your broadband. Read your broadband provider’s terms and conditions carefully to be sure - it may stipulate that you must have your line rental and broadband from the same provider. If you have any concerns you should contact your broadband provider directly.
What if I want to cancel my switch?
In accordance with Ofcom’s General Condition 24, you have the legal right to cancel your order from the point of sale until your service has been activated. All information and relevant contact details are contained in your confirmation email.
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