Home phone News
TalkTalk voted best home phone supplier
Tuesday 19 January, 2010
By Becca Talbot - becca@consumerchoices.co.uk
Landline, TV and broadband supplier TalkTalk has been voted the best overall provider in the Homephonechoices.co.uk 2010 customer satisfaction awards.
TalkTalk (www.talktalk.co.uk) has taken the crown as best UK home phone provider in the latest Homephonechoices.co.uk customer satisfaction awards, after winning seven out of the 10 categories, including awards for clarity of pricing and ease of understanding bills.
A spokesman for TalkTalk said: “It really makes a difference when customers themselves have made it clear how happy they are with our services.”
“We’ve worked hard on making sure our home phone customers get the best possible service and value, and these results show our efforts are really paying off,” he added.
Rival triple-play provider Sky (www.sky.com) won the quality of customer service awards for both bundles and overall provider, and Primus Saver was given the title of overall best provider in the value for money category.
Michael Phillips, product director at Homephonechoices.co.uk, said: “TalkTalk has made an impressive effort with its home phone services and this has definitely paid dividends. Sky continues to set the standard to beat when it comes to customer service, and it’s good to see that smaller niche providers have really come into their own.”
Primus Saver currently offers the cheapest line rental in the UK, at £9.15 a month for its Home Phone Saver tariff. This includes free unlimited evening and weekend calls.
The survey, among 8,418 respondents, found that value for money and customer service remain the biggest headache for customers, with only 63% of households satisfied with their supplier.
Phillips added: “While the majority of respondents were generally satisfied with their service, there are still some stumbling blocks that home phone providers need to address if they are going to retain their customers in the long term.”
Comments
My broadband is unbelievably slow as well.
- Jun 17 2010 8:49PM
- Feb 10 2010 3:49PM
Talk talk have made promises that they did not intend to keep.
Im talking about convincing existing tiscali customers to change over to talk talk and confirming on 2 occasions that i would be able to keep my tiscali email.
they also claim to handle everything which of course is not true as they say that only the client can cancel their account with tiscali. Which at this point means losing my existing email address according to tiscali.
As a result tiscali are threatening suspension of my account and talk talk till now are not honouring what they have sold me.
I feel i have been lied to at any cost. i have spent hours on the phone which is a billable call to top this all up.
I dont know what they have won with homephonechoices as this does not seem to be the case with me.
Please contact me if you wish to do so. I just wanted to add my thoughts to their claim of customer satisfaction.
- Jan 26 2010 11:23AM
Furthermore the customer service providers provide different answers to simple questions. 8 customer service reps, 2 technical reps and 4 sales reps later I have been unable to set up a simple phone package.
After a confusing conversation with Onetel provider to add a call forwarding feature in December, I ended up with a new account opening with Talk Talk and all features eliminated. I have been on the phone for 5 consecutive days and still don't have my old One Tel service options back. I am told that voicemail is not functioning across the board and that there is no telling when it will be fixed.
This company will fall fast if it continues at this pace. Its frankly pathetic. - Jan 21 2010 2:31PM
|
|
Copyright © 2005-2012 Homephonechoices.co.uk. All rights reserved. (v5.63.05)
