Home phone Providers

Get a BT phone line

Updated: Wednesday 4 April, 2012

By Editorial

Do you need a new BT phone line or a second landline? Get free line installation when you sign-up to any BT package online and bundle your broadband and/or TV with BT calls.

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BT phone line and calls

If you don't want to sign-up to BT broadband, you can get a BT phone line installed for just £130 if you sign-up to a BT calls package. Speak to BT directly though to find out if any charges will apply (you can call BT on 0800 028 4474). Compare BT calling plans below, and visit www.bt.com/new-line for more information.

New phone line options

If you haven't currently got a home phone line, you will need to have one installed or reconnected by a phone line provider. If a new phone line needs to be installed, BT can usually have you up and running between 14 to 21 days, subject to an engineer's visit and availability.

If you simply need to get reconnected, this should take BT about four working days.

Phone line connection charges

A £130 connection charge will apply for new lines, though this could be less. A connection charge typically applies when there's no suitable BT line available in your property, no dialling tone on the line, or if you have been disconnected in the past for non-payment.

However, it's likely you won't need to pay the charge if your home has had a telephone service from BT in the recent past, the wiring and socket is undamaged and you can hear a dialling tone on the line. A BT engineer will let you know whether or not the connection charge applies to your property before you complete your order, so you can always change your mind in time.

Other telephone providers such as TalkTalk and Virgin Media offer alternatives with the following connection charges:

• Virgin Media () charges just £40 for new phone line connections. Plus you can usually keep your phone number when you switch to Virgin Media.
• TalkTalk (www.talktalk.co.uk) charges only £50 for new line installations. TalkTalk bundles its line rental and calls with broadband.