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- How do I pay my phone bill?
- Can I get a second phone line installed?
- Can I get an incoming calls-only package?
- How much do calls cost with BT?
- Can I switch from the BT Light User Scheme?
- How can I reconnect to BT?
- Can I get a phone line installed just for broadband?
- How do I switch my home phone service?
- What is a call connection fee?
- I’m with TalkTalk - Why can’t I switch?
- How much do calls to 0870 and 0845 numbers cost?
- Virgin Media or BT landline?
- Who offers free calls to the Channel Islands?
- Which suppliers offer cheap international calls?
- Are there any alternatives to BT for a landline in a new build house?
- How are extra calling features priced?
- Do any phone providers offer one-month contracts?
- What if there’s a fault on my line?
- Will switching supplier affect my broadband connection?
- Phone line installation options
- Switching to a BT phone line from Virgin Media
- Who supplies my home phone?
About our expert
Do you have a question about your home phone calling plan or landline? Contact Simon Piper, our home phone expert, at OurExpert@homephonechoices.co.uk
Home phone Ask our expert
Where is my supplier’s customer services based?
Dear Simon, I am thinking about switching my home phone supplier. Customer service is very important to me and I want a supplier that has a UK-based call centre. Where are the different suppliers’ customers services call centres based?
Look forward to hearing from you
Denis Warry, Exmouth, via email, Tuesday 21 July, 2009
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Our expert says...
Hi Denis, customer service is definitely a key issue when deciding who to switch your home phone to. A recent BroadbandChoices.co.uk survey found that 35% of customers were unhappy with their broadband supplier’s customer services.
To help you decide which home phone company to switch to, the table below shows where all of the major suppliers have their call centres…
| Home phone provider | Provider details | Call centre location |
| BT | www.bt.com | UK and India |
| Direct Save Telecom | www.directsavetelecom.co.uk | Watford, UK |
| first:telecom | first:telecom Review | Warwick, UK |
| Madasafish | www.madasafish.com | South Africa |
| Orange | www.orange.co.uk | Belfast, UK |
| Plusnet | www.plus.net | Sheffield, UK |
| Post Office | www.postoffice.co.uk | Derry and Newcastle, UK |
| Primus Saver | Primus Review | UK and India |
| Sky | www.sky.com | Dumfries and Leeds, UK |
| TalkTalk | www.talktalk.co.uk | UK, Ireland, South Africa and India |
| Tiscali | www.talktalk.co.uk | Philippines and Ireland |
| Virgin Media | www.virginmedia.com | UK and India |
| Vonage | www.vonage.co.uk | North America and Asia |
| YourCalls.net | www.yourcalls.net | Worthing, UK |
Hope this information helps you decide which supplier to switch your home phone too Denis!
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If you have a general switching or provider query please email us at ourexpert@homephonechoices.co.uk
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