Home phone Guides

Phone connection packages

Landline connections

By Becca Talbot - becca.talbot@consumerchoices.co.uk

If you need to get your phone line activated or reconnected, there are two options to choose from: a BT copper wire line or a cable line. But which should you choose? (Updated 22/10/09)

Free installation
Fastest setup
BT home phone line
Virgin Media home phone line
Call Primus on: 0800 036 0170
TalkTalk home phone line
BT Home Phone
Call BT now
0800 028 4474
Visit BT.com
Find out more
VirginMedia.com
Visit VirginMedia.com
Call Primus now
0800 036 0170
Primus.com
Call TalkTalk now
0800 049 7834
TalkTalk.co.uk
Call BT now
0800 028 4474
Visit BT.com
£0 with Calls
Broadband + TV
£35 otherwise
£69
connection
charge
£69.99
connection
charge
£127.99
BT connection
charge
Setup within 4 working days for a connection, and up to 16 working days for new line installations *
Setup usually within 2 weeks. Plus you can normally keep your number. Virgin Media also offers a 28 day money back guarantee *
Setup between 3 and 5 days normally
Setup within 20 days for new line installations. If you are switching from Virgin Media, you can keep this line until your new one has been installed *
Setup within 4 working days for a connection, and up to 16 working days for new line installations *
Visit BT.com
Call BT now
0800 028 4474
Visit VirginMedia.com
Find out more
VirginMedia.com
Primus.com
Call Primus now
0800 036 0170
TalkTalk.co.uk
Call TalkTalk now
0800 049 7834
Visit BT.com
Call BT now
0800 028 4474

* All providers allow you to select a convenient appointment on a suitable date when you place your order online. However, line setup times will typically depend on the availability of an engineer, and other factors, such as the number of concurrent line installations in your area.

If you choose a BT copper wire phone line, you can choose from a number of home phone providers, including BT (www.bt.com), TalkTalk (www.talktalk.co.uk) and YourCalls.net (www.yourcalls.net).

If you think that a cable phone line would suit your household more, you’ll have to have a new line installed by Virgin Media (www.virginmedia.com). Virgin Media is the only cable phone line provider in the UK.

BT phone line connection

Virgin phone line connection

  • Firstly, visit www.virginmedia.com to check Virgin Media availability in your area - cable services are currently only available in 50% of the UK
  • Virgin Media is perfect if you only want broadband and/or TV services and have no need for a landline.
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Comments

What about Kingston Communications? They should be mentioned in the Kingston upon Hull area - Jun 17 2010 2:08PM
J Gardiner, Kingston upon Hull

i phoned last week, and was put on hold for 50 mins,when i did get through to the 6th person she then said i will put u through,i got so fed up,i didnt bother,i have wrothe a letter and have had no responce. all i want to no is when i will be connect. this must be to hard for them to answer as it was taking over six different people to answer. - Mar 10 2010 9:42PM
kely dickson, clacton-on-sea essex

We have been abroad doing voluntary work - our house was rented while we were away. We are now back in the UK but only for about four months - bt will only offer us a service for 12 months - will any other provider take us on? Does anyone want our business! - Mar 9 2010 2:57PM
David Irwin, UK

moving into a property which has a phone socket and a stopped service but bt say the line has been taken over by another provider how do i find out who the provider is to try and avoid bt £125 costs - Jan 14 2010 12:17AM
maria, tyne and wear

I have two BT lines one line for telephones. The other line for fax mc
and computer.When the fax mc is pluged to the line the internet does not work or if the internet is connected the fax does not work.
Is there a BT device that allows computer and fax to operate on the same line.I do not want to use the computer as a fax mc
- Nov 7 2009 6:54PM
Malcolm Lisles, UK

Hi, I`m looking to have a phone line with wireless broadband installed. The building has never had a phone line. Can you tell me if this would be classed as domestic or a commercial line? and How much would installation cost? and monthly line rental?
Many Thanks
Richard
- Sep 1 2009 10:57PM
Richard Savage, Farnham, Surrey

What is the point of trying to tell me that I can sign up on Broadband Contracts with speeds of (up to) 8MB, when this far (about 6 miles)from the local exchange, more than 1MB is almost impossible, even on an ISDN line. What hope is there for a normal line? NONE - 500KB download is the best I ever get, so why would I pay for an 8MB Contract which cannot deliver? - Jul 22 2009 9:30PM
Will Ransom, Shadoxhurst, Ashford, Kent

I stay in a new property and wanted to know if it costs and how much it would be for me to get my land line activated?
The bt boxes are already in my house, i have 3 but just want to know how i would go about this?

Thanks
Lesley
- Jun 25 2009 9:46PM
Yes Omo, we have an article on this, please read:

http://www.homephonechoices.co.uk/phone-line-installation-options.html

Becca, HomePhoneChoices.co.uk
- May 28 2009 4:42PM
Becca Talbot, UK

BT line install in new building is £120. Talk Talk do it for £59.99 (only if you take their broadband)
BT is not the only provider of lanline connections, only the most expensive.
- May 28 2009 4:37PM
Omo Powder, London