If youíre moving home youíll need to get your landline connected. You can transfer your existing phone service, or get a new line installed - both options are easy. Find out more in our guide belowÖ
If the phone line in your new home hasnít been connected, you will need to get it reactivated or reconnected. There may be a charge for this, depending on the supplier and how long the line has been disconnected. There are a number of providers to choose from, including:
Before you sign-up to anything though, itís important you weigh-up the cost of calls with the new supplier, because you will probably be locked into a contract of at least 12 months when getting your line reconnected.
If your new house doesnít have a phone line, you will need to have one installed. This doesnít necessarily have to be done by BT, and you may find that if you are going to take a calls package from another supplier, installation may be cheaper if you go with that supplier, rather than BT.
Prices for phone line installation vary depending on how much work has to be done. They can be anything from £30 to £130.
As with reconnecting a line, while phone line installation may be a bit cheaper with another supplier, you should look at the overall cost of what the supplier is offering - check out their monthly line rental charge and call charges too, before making a decision. Compare home phone prices and calculate how much itíll cost you over the 12-month contract before signing up to a new package.
It may be possible to transfer your existing home phone service to your new home when you move, though this will depend on where youíre moving to, and whether your current supplier operates in the local exchange of where youíre moving to.
Below is information on transferring your service if youíre a BT customer or a non BT customer:
BT home phone customers - If you are already a BT landline customer, call 0800 028 4474 to arrange the transfer of your phone line service to your new address. If you are also a BT broadband customer, you can transfer this to your new house too.
BT says if you give it at least five working daysí notice, itíll aim to get your broadband service installed on the same day as your phone line.
Non BT home phone customers - If youíre not a BT home phone customer, youíll have to speak to your supplier about transferring your service to your new home.
If itís not possible to transfer your service, you should compare calling rates and price plans, and see which service would suit you best before signing up to a 12 or 18-month contract. You should consider:
If youíre moving home within your own telephone exchange area you may be able to take your number with you. There is not normally a charge for this service.
However, if you are moving to a different area, it is not normally possible to take your existing number with you to your new house.
Once you know exactly when youíre leaving your old house and moving into your new home, notify both your existing and your new home phone supplier, so they can make the necessary arrangements to your services.