Home Phone Providers

Euphony home phone

By Becca Talbot - becca@consumerchoices.co.uk

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If you’re looking for inclusive calls to international destinations, Euphony’s competitive price plans could fit the bill. Could switching your home phone to Euphony save you money on your monthly bills… (Updated 21/10/09)

Euphony line rental deals

What is Euphony home phone?

Euphony began operation in 1998, and is one of Europe’s fastest growing utility companies. It offers a range of services, including landline, mobile, ADSL, gas and electricity and home security systems. The Euphony network covers eight countries - Ireland, UK, Belgium, Netherlands, Germany, Spain, Portugal and the Czech Republic.

Euphony offers four home phone options, all of which include both line rental and calls. It also has two packages with inclusive international minutes to popular countries including, the US, Australia and Poland and France:

• euCall Plan A Evening and Weekends - A tariff that offers free unlimited evening and weekend calls
• euCall Plan A Evening and Weekends + International calls - A tariff that offers unlimited evening and weekend calls and 750 free minutes to 38 international countries during the evening and weekend every month
• euCall Plan A Anytime - A tariff that offers free unlimited anytime calls
• euCall Plan A Anytime + International calls - A tariff that offers unlimited anytime calls and 1500 free minutes to 38 international countries during the day, evening and weekend every month

With any of these home phone deals you will receive one monthly bill from Euphony, and the company will deal with all aspects of your service, including any faults on the line.

Why should I get Euphony home phone?

All Euphony customers get free unlimited evening and weekend calls to UK landlines, and for an additional charge you can opt for unlimited anytime calls as well or free minutes to call international destinations as well, including Australia, France, Netherlands, Norway and South Africa.

Euphony also offers competitive rates for calls to mobiles. For example, calls to mobile networks O2, Orange, T-Mobile and Vodafone are charged at 8.32p a minute during the day with Euphony, and 12.23p a minute with BT. However, calling a 3 mobile customer will cost you a bit more, at 16.64p during the day, and 11.75p at evenings and weekends.

Euphony customers can view and download their monthly bills for free on the supplier’s website however if you’d prefer to receive a fully-itemised paper bill, you will have to pay an extra £1.00 a month. You can request this from Euphony at anytime.

Customers can pay their monthly home phone bill by direct debit, continuous credit card or debit card payment, or manually on receipt of the bill. However, if you opt to pay manually (i.e. by cheque, bank giro credit or money transfer), you will be charged a £1.00 processing fee each time.

What do I need for Euphony home phone?

Switching to Euphony is quick and hassle-free. If you already have an active BT phone line you will be able to keep your existing phone number, in most cases. The whole switching process will take about 10 days, and on the day your line swaps to Euphony there may be an interruption to your service of up to two hours.

The switch will be carried out at your local telephone exchange, so an engineer won’t need to visit your house, and Euphony will tell your existing home phone supplier that it will be billing you for your line rental, line services and calls in the future.

If you don’t have a phone line, or if you are currently a cable customer (i.e. Virgin Media), Euphony can arrange and manage the installation of a new line for you. This will cost £115.00 - £7.50 cheaper than having the line installed by BT.

Similarly, if you have a disused BT line at your property, that has been out of service for a long time, it is likely that a reconnection charge will apply. However if the line has been out of service for only a few days it is unlikely that a connection charge will apply.

If your current provider is TalkTalk (www.talktalk.co.uk) or Tiscali (www.tiscali.co.uk) and you are connected using local loop unbundling (LLU) technology, a connection charge of £49.99 will apply. If you are unsure if your current home phone supplier uses LLU, contact Euphony and they will be able to check.

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