Who supplies my home phone?

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Our expert says...

Hi Chelsea, I know how confusing the whole process can be, especially when you’ve just moved into a new house. Here’s some information and advice on finding out who supplies your landline:

Who is my home phone supplier?

The first thing you’ll need to do is ring BT (www.bt.com) on 0800 028 4474. They will be able to tell you which company owns the line and which company supplies the calls in your new house – it could be two different providers or just one. BT will also tell you the phone number of the line if you don’t already know it.

Once you know who is supplying the service, you need check that the account of the previous tenant or owner has been cancelled.

Next, compare home phone deals to find a call plan and supplier that suits you. You will have to sign up to at least a 12-month contract, so it is worth shopping around to find the best deal. If you make a lot of phone calls look for special introductory deals and packages that offer unlimited anytime calls.

Reconnecting a phone line

If the phone line in your new home isn’t active, you will need to get it reconnected. There may be a charge for this, depending on the supplier. You can get the line reconnected by calling BT on 0800 028 4474.

If your home has had telephone service from BT in the recent past, and the wiring and socket isn’t damaged and the line still has dialling tone, it’s likely you will be able to rejoin BT for a reduced cost.

However, as above, when you rejoin BT or another supplier you will enter a new 12-month contract with the company, so make sure you compare home phone prices before agreeing to anything – you may find that while another provider has a connection fee for activating your line, its call packages could be cheaper so you’ll save money in the long-term.

Installing a phone line

If your new house doesn’t have a phone line you will need to have one installed. This doesn’t necessarily have to be done by BT, and you may find that if you are going to take a calls package from another supplier, it may offer to install the new line for an amount slightly less than BT. If you want to get your line installed by BT then call 0800 028 4474.

Phone line installation prices do vary, and are typically between £100-£130. BT currently charges £130, and Madasafish charges £115, these prices are subject to the amount of work that needs to be done by the phone engineers though, so the charge could be less.

As with reconnecting a line, while phone line installation may be a bit cheaper with another supplier, in the long run the company’s call plans may work out more expensive. You should compare home phone prices and calculate how much it’ll cost you over the 12-month contract before signing up to a new package.

Hope this gives you a bit more information and helps you find out who supplies the phone service in your new home Chelsea!

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If you have a general switching or provider query please email us at ourexpert@homephonechoices.co.uk

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