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Euphony

Hive Telecom home phone

By Becca Talbot - becca@consumerchoices.co.uk

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One of the UK’s cheapest home phone providers, the company rebranded as Hive Telecom in June 2010, and all new customers will sign-up to a Hive call package. Find out more below… (Updated 2/6/10)

Hive Telecom is the newest home phone provider to enter the UK market, offering its customers competitively priced call plans and line rental. You could even bundle your broadband with your home phone service, to save more money on your monthly bills.

You can find out more about Hive Telecom in our provider guide.

Current Euphony customers will remain on their current package and they won't transfer to the new Hive Telecom products, however they will be billed by Hive Telecom going forward.

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Comments

I live in Spain in the winter and use your telephone service my Spanish number is 952550947 Rio de Janeiro 1-3 Algarrobo Costa Malaga. Have been trying to contact the spanish company to suspend my monthly contract whilst we are back in UK but finding this near impossible. Can you give me a contact email or tel number please. regards, John Wilikns - Jun 5 2010 7:25AM
John Wilkins, Cardiff

I agree with Steve. Had switch to Line rental with this company and it was a big mistake. They over charged me. I complained by email, phone and special delivery and never got any response from them. I in the end when to Otelo who resolved the problem. But even Otelo informed me in their report that even they got no response from Euphony! If they don't respond to customers and if they don't respond to Otelo, who do they respond to? My advice stay away from this company the price is not worth it. - Apr 5 2010 10:00AM
I cannot seem to speak to one of your advisers as always engaged, I just want to pay my phone bill - Feb 24 2010 2:05PM
thomas martin, london uk

Re the last paragraph about LLU and potential connection charges, I've emailed Euphony customer services twice, first on 4th December, and again on 19th. IU currently have Talk Talk and want to change. Each time I got a standard automated email reply saying they'd respond within a few days. Heard NOTHING from either enquiry.

If they ignore enquiries from potential customers in this way, it doesn't bode well for how they treat actual customers if there's a problem. They've lost my business for sure. Others should beware. I'd complain if anyone at customer services gave a toss, but clearly they don't! - Dec 23 2009 7:35PM
Steve Watson, Edinburgh