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Sky phone line, broadband and TV bundles

By Becca Talbot - becca@consumerchoices.co.uk

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Satellite TV company Sky (www.sky.com) has grown into a telecommunications giant, offering not only digital TV, but also broadband and home phone packages. (Updated 11/12/09)

Sky’s phone, TV and broadband packages

About Sky Talk home phone

Sky’s home phone service is called Sky Talk. Available to all Sky TV customers, it offers good value line rental and home phone packages, with free evening and weekend calls as well as competitive rates for calls to mobile phones.

Sky Talk was first launched in 2006, and there are currently 9.2 million Sky TV customers in the UK, 1.5 million of which have signed up to Sky Talk.

Sky Talk was voted ‘Best Overall Provider’ in the uSwitch.com home phone customer satisfaction awards last year, after winning seven out of 11 categories, including ‘Best Customer Service’ and ‘Most Likely to be Recommended’.

Why should I get Sky Talk home phone?

Because Sky Talk is only available to Sky TV customers, it is part of a bundled package. This means if you’re already with Sky you may be able to save money by taking your home phone package with Sky too. And for even more savings, you could also consider taking your broadband from Sky.

You can also take your line rental from Sky, combining it with your calls package, meaning you’ll only receive one home phone bill a month. This is cheapert than BT at just £11 a month.

Switching to Sky Talk home phone

The switching process is quick, easy and hassle-free. You can keep your existing phone number, and the Sky service is delivered down your existing BT landline.

However, you may not be eligible for Sky Talk if:

  • You don’t pay for your Sky TV subscription by direct debit or continuous credit card payment mandate
  • You are a BT Basic customer or on a BT light user scheme
  • You have outgoing calls barred or any other incompatible product on your phone line.

What do I need for Sky Talk home phone?

Sky Talk packages are only available to Sky digital TV customers. As well as having Sky digital TV, to receive Sky Talk you will also have to have a compatible BT line.

Sky Talk calls are made through your existing phone line, rather than through a cable or broadband connection. And the service is activated remotely, so a technician won’t need to visit to install anything.

If you are a new customer to Sky, Sky can install a phone line for you from £25.

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Comments

i spoke to you regarding sky talk i have not received any documents as promised ,i would like you to cancel my request for sky talk - Jul 23 2010 7:12PM
dear sir, I am complaining that I do not get the telephone answering service that I am used to from you, despite several enquiries. I also want to know how I can improve my broadband from you as it seems terribly slow. I think I am a good customer of yours dispite being 80 yrs old and disabled, I have a comprehensive package with you, as I check with my account will show you. Please try to fix the phone and increase the speed of my broadband

yours faithfully D.COURTNEY. - Jun 21 2010 10:20PM
david courtney, bournemouth, dorset

hi, i have sky but it is disconnected,will pay in full tomorrow,i need to know if i can get new dish or sky box. i also needphone line. thanx - Jun 17 2010 7:28PM
helen parker, ilford, england

Had Same Problem & Eventually Found SKY Had Informed Openreach To Disconnect Line. SKY Told Us That 3RD Party Had Applied For Our Line Which Was A Lie! Openreach Only Disconnect If Advised By Provider.
Phone Out Of Use Since 24/5/10.Sky Say Will Connect On 18/6/10 Which Ofcom Say Is Unreasonable. My Advice GO ELSEWHERE FOR YOUR PHONE - Jun 4 2010 2:42PM
Ian Bremner, Berkshire

hi, i would like to set up a a land line and broad band at home, could someone pls contact me thankyou - Apr 29 2010 3:12PM
zahid mohammed, high wycombe

All very well, BUT what SKY don't tell you ,and it's not in the small print,is that once they have your phone number,then you cannot have it back ! I have switched phone provider before and always "ported" my number and I switched to SKY TALK in the same way, but now I want to switch away from SKY TALK,they tell my new provider that the phone number is not available to them and therefore I will have to have a new random number...no big deal except I will have to inform hundreds of family and friends around the world that we have changed phone number. Thanks a lot SKY ! I for one will NEVER have SKY anything again!! - Apr 28 2010 8:46PM
BOB GILL, MIDDLEWICH,CHESHIRE

and all free equiptment - Mar 16 2010 11:13AM
talk talk - line rental, anytime talk, 8 mg bb, unlimited and 70 of best channelks from sky , virgin and freeview- £27.98 fixed price !! - Mar 16 2010 11:11AM
i was told sky were putting my new phoneline in on wed17between8and1pm,i waited in and no one came,tried ringing,couldnt get threw.no one has conntacted me to let me no what is happening.emailed sky to,no reply either.also have a direct debit coming out this wk and cant pay it,was told it would b10 days notice,not4days. - Feb 19 2010 3:01PM
dawn sosnowski, newtonards,nireland

i applied for sky tv broadband and phone but havnt if i can get it could sum1 phone me plz - Feb 4 2010 9:31PM
amanda moody, wishaw lanarkshire

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