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- Disputing a phone bill
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About our expert
Do you have a question about your home phone calling plan or landline? Contact Simon Piper, our home phone expert, at OurExpert@homephonechoices.co.uk
Home phone Ask our expert
Where is my supplier’s customer services based?
Dear Simon, I am thinking about switching my home phone supplier. Customer service is very important to me and I want a supplier that has a UK-based call centre. Where are the different suppliers’ customers services call centres based?
Look forward to hearing from you
Denis Warry, Exmouth, via email, Tuesday 21 July, 2009
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Our expert says...
Hi Denis, customer service is definitely a key issue when deciding who to switch your home phone to. A recent BroadbandChoices.co.uk survey found that 35% of customers were unhappy with their broadband supplier’s customer services.
To help you decide which home phone company to switch to, the table below shows where all of the major suppliers have their call centres…
| Home phone provider | Provider details | Call centre location |
| BT | www.bt.com | UK and India |
| Direct Save Telecom | www.directsavetelecom.co.uk | Watford, UK |
| Hive Telecom | Hive Telecom Review | Basingstoke, UK |
| first:telecom | first:telecom Review | Warwick, UK |
| Madasafish | www.madasafish.com | South Africa |
| Orange | www.orange.co.uk | Belfast, UK |
| Plusnet | www.plus.net | Sheffield, UK |
| Post Office | www.postoffice.co.uk | Londonderry and Newcastle, UK |
| Primus Saver | Primus Review | UK and India |
| Sky | www.sky.com | Dumfries and Leeds, UK |
| TalkTalk | www.talktalk.co.uk | UK, Ireland, South Africa and India |
| Tiscali | www.talktalk.co.uk | Philippines and Ireland |
| Virgin Media | www.virginmedia.com | UK and India |
| Vonage | www.vonage.co.uk | North America and Asia |
| YourCalls.net | www.yourcalls.net | Worthing, UK |
Hope this information helps you decide which supplier to switch your home phone too Denis!
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If you have a general switching or provider query please email us at ourexpert@homephonechoices.co.uk
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